Terms and Conditions

Introduction:

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern GetAwayTrips's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Ownership:

The term 'GetAwayTrips' or 'us' or 'we' refers to the GETAWAYTRIPS CAB RENTAL SERVICE whose registered office is 'GetAwayTrips Pvt. Ltd., Shiva Nagar Kathua, Jammu and Kashmir, India - 184101.' The term 'you' refers to the user or viewer of our website.

Terms of Use

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: IP Address, Location
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India.
  • Specific offers will have might have additional Terms & Conditions which the user has to comply with in case he chooses to avail that offer.

Booking, Modification, Cancellation and Payment Policy

While booking the cab, or using any service offered at “Get Away Trips” the following rules will apply:

  • A booking can be done 90 days in advance and minimum of 3 hours before the trip plus minimum time needed to reach the selected point.
  • Booking can be done through our website i.e. www.thegetawaytrips.com or calling us at +91 9469968699
  • To confirm the online booking, an advance amount of INR 500 will be charged for local travel and 30% of the total booking amount for outstation travel or any other holiday package. Advance amount will be adjusted against the final amount payable at the end of the trip. On trip cancellation 50% amount of advance will be refunded and 50% will be charged as penalty.
  • Cancellation time will be minimum 12 hours for outstation bookings and 6 hours for local bookings.
  • For every confirmed booking, a car will be allotted at least 8 hours before the trip for outstation bookings and 3 hours for local booking. The customer will get an email and/or SMS confirmation with the car and driver details after the allotment.
  • Customer should carry a printout or screenshot of the booking voucher or the booking confirmations SMS for identification.
  • In case of vehicle break-down or accident the company will provide an alternate vehicle or will refund the advance deposit if booking stands cancelled. “Get Away Trips” doesn’t take guarantee of any material or immaterial loss due to damage caused by accident and “Get Away Trips” shall not be subjected to any compensation
  • In case of no-show by the customer or last-minute change of time/date of booking, the booking advance amount will be fully forfeited.
  • In case of a no-show by the driver for a scheduled departure, the company will provide an immediate replacement with a similar car and in case we cannot find a replacement, a full refund of the advance amount will be done.
  • Waiting time for outstation bookings will be 40 minutes and 20 minutes for local bookings. In case waiting time exceeds the given limit, then customer will be charged INR 3/- per minute
  • You can modify the start and/or end date (pre-pone or post-pone) for a booking without any modification fee (subject to availability of the vehicle) up to 24 hours or more before the original pickup time.
  • All modification requests should be communicated to us via a phone call to 9469968699 or a mail to customercare@thegetawaytrips.com and we will revert with response through email, Call or SMS.
  • Modifications are allowed even after starting the trip, subject to availability. Such modification will be done entirely at the discretion of “Get Away Trips” and it may cost extra amount to you.
  • Remaining Payment will be done after the Completion of the trip.
  • After paying advance amount, the remaining amount for the trip will be paid to the driver or via UPI or any other payment gateway available. The remaining amount shall be paid during or at the end of the trip. All payments done will be subject to adjustment against the final bill. Please call “Get Away Trips” at 9469968699 for any clarifications on billing or other things before/during/end of the trip.
  • If paid to the driver, the final payment will always be in cash as the driver might will not be able to charge on card and will not accept any cheque payments.
  • In case, the final amount is less than the advance booking deposit (if any), “Get Away Trips” will refund the excess amount back to the customer after confirming with the driver/company. This refund is made within 5-7 working days after the completion of the trip.

Refunds:

All refund requests are processed within 5-7 business days, and payments are always done via the original source of payment for booking the cab. The refund requests done via WhatsApp and SMS are not taken into consideration.